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If you are returning a gift within thirty (30) days of receipt, you will receive store credit for the full amount of the item. Please follow the directions below to receive a credit. Please note that SPECIAL ORDER items are non-returnable.
Contact our Customer Service at 1-800-894-8148 with the gift giver’s name. You will then receive a return authorization number and instructions to print a return label from FedEx.
Items to be returned must be securely packaged to prevent damage during shipment. Include the packing slip that you received with your shipment and indicate the reason for the return so that we may better serve you in the future.
For your security, please use an insured courier (UPS, FedEx, or USPS) and retain your receipt. We STRONGLY recommend that you insure the package. This protects you in case the shipment is damaged or lost in transit. Creator Mundi is not responsible for lost or damaged items.
Creator Mundi will replace your return with another selection or refund the original payment method used, less shipping charges. You can expect your refund or exchange within 4 weeks from the time we receive your return. For credit card orders, please allow one to two statements for your credit to appear.