If you don’t find the answer to your question here, please don’t hesitate to give us a call at (800) 894-8148 or contact us.
Which denominations does Creator Mundi serve?
Our collection of quality gifts and religious art speaks to the entire Christian community: our pieces depict the Biblical tradition that we all have in common. Some of our most commonly assisted customers include:
- Catholic
- Baptist
- Methodist
- Protestant
- Anglican
- Episcopal
- Lutheran
- Presbyterian
- Pentecostal
- Evangelical
- Orthodox
- Non-Denominational Christians
Customers from all religions are welcome to browse and shop on our website. We are happy to help you find what you are looking for.
If you are seeking specific pieces that you cannot find on our website, please contact us for help. We offer custom designs and commissions, can locate any artwork that you are seeking, and are happy to suggest items that may best suit your needs.
What is the difference between bronze and brass?
Our bronze pieces will maintain their coloring, beauty and shape through the years.
- Bronze is historically an older metal alloy dating back to 3500 BC.
- Brass was first identified in 500 BC.
- Bronze has a higher melting point and is less malleable, making it ideal for cast items.
- Bronze has a higher resistance to tarnish and corrosion.
What are the Terms & Conditions for Non-Profit customers?
Please see our Terms & Conditions for Non-Profit Customer Accounts.
Why is my order taking longer than expected?
Many of our “old world quality” items are made in European monasteries and abbeys requiring additional time for crafting, for processing through customs and delivery.
Our Guarantee To You
Our guarantee is simple. Customer satisfaction is our #1 priority. If for any reason you are not satisfied with your order please contact us within 21 days of your purchase either by telephone or e-mail and we will be happy to help you.
We believe in the artistic quality, skilled workmanship and theological depth of every item in the Creator Mundi Collection. Should you receive an item that shows signs of defective workmanship or is damaged in shipping, please contact us immediately so that we may arrange for a return. In the case of damaged or defective merchandise, Creator Mundi will reimburse the return shipping and send you a replacement or, if you prefer, reimburse you for the item. The choice is yours.
Privacy, Security & Liability
Privacy policy
Creator Mundi, Inc. is committed to protecting the privacy of our customers and using customer information responsibly.
Our site uses an order and registration form so that you can request information, products and services. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used to bill you for products and services.
Creator Mundi will not share your email or mailing address with other companies.
Future Mailings:
If you are interested in periodically receiving information from us about new features, new services and special offers we think you will find valuable, you may sign up by sending an email to sales@www.creatormundi.com with “Subscribe” in the subject line. If you would like to be removed from our email list, please email us at sales@www.creatormundi.com with “Remove” in the subject line. Please allow up to two weeks for your request to be processed.
Gift Recipients:
We also collect contact information for gift recipients in order to ensure correct gift delivery. We do not sell or rent any contact information we have from our customers.
Security
This site uses a secure server (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records. Your credit card number is automatically encrypted once entered. If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, please contact us.
Creator Mundi is committed to quality customer service. We constantly review and welcome comments and suggestions to improve and enhance your shopping experience. You can tell us by contacting us.
By using our website or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy. From time to time, we may update this policy. Any changes to our policy will be posted on this page.
Liability
Pricing:
The prices for items are stated on our website. However, if by mistake we have underpriced an item or an item should suddenly increase due to unforeseen circumstances, we are not liable to supply that item to you at the incorrect listed price, provided we notify you before we ship the item to you. All prices are in U.S. dollars but exclude any local taxes and shipping charges that may be due.
Availability:
If for any reason beyond our reasonable control, we are unable to supply an item to you, we will contact you by telephone or email as soon as is reasonably practical. In some cases there may be an additional delay due to international shipping.
Payment:
Your credit card information is encrypted to minimize the possibility of unauthorized access or disclosure. Authorization for payment must be given at the time of your order. Our liability in connection with any order will not exceed the total price charged for the items.
What is Creator Mundi’s story?
What was once a dream is now a reality–sharing the joy arising from faith. Creator Mundi (“Creator of the World”) began in the owner’s home in October of 1987 and has matured into a nationally-known gallery of distinctive sacred art. Creator Mundi is located in Englewood, Colorado. Visit our gallery if you are in town! We specialize in quality, handmade Christian art and jewelry. Our vision has always been to offer sacred symbols that ring true to the heart.
For over 28 years we have presented a remarkable collection of inspired work. Our items bear witness to beauty, truth and the ecumenical sacred stories from ancient times to the present day. Creator Mundi gathers sacred art from predominantly European monasteries, abbeys and art studios, and from artists who have devoted their lives to liturgical and sacred art. We are especially pleased to present distinctive bronze Christian art imported from Germany. All of our artwork expresses our faith anew with symbols of theological depth, aesthetic brilliance and artistic authenticity. The crosses, plaques and statues make perfect gifts for family, friends, pastors, donors, religious education classes and church members celebrating baptism, confirmation, marriage or ordination.
Sacred art accompanies us on our individual and communal pilgrimage. We welcome the spiritual pilgrim, we welcome people from all walks of life, and we welcome you when you want to enrich your home, your office, your gift giving, and when you want to ground your life in the mystery of the sacred. Sacred art embraces people with awe and wonder, as well as with a sense of promise and hope.
What does “Creator Mundi” mean?
“Creator Mundi” is Latin for “Creator of the world.”
Can I carry the Creator Mundi collection in my own store?
If you own a store and would like to carry the Creator Mundi line, please contact us.
Do you offer a catalog?
We hope all of our customers enjoy browsing our online catalog. An additional catalog is available to wholesale and non-profit customers. If you are logged in as a wholesale or non-profit customer click here to download the Creator Mundi Catalog. Otherwise, please enjoy browsing our online catalog.
If you are a wholesale or non-profit organization and do not yet have an account, please request a catalog by calling or emailing us.
If you are a wholesale or non-profit customer in need of a full price list to shop offline, please contact us.
Where is my order?
We e-mail you a tracking number upon shipment of your order. If your package is late in arriving, please double-check the status of your shipment using the online order tracking system (www.fedex.com or www.USPS.com). If you have checked the tracking status and are still wondering where your package is, contact us and we will be happy to assist you. (Please note, we only ship using USPS Priority or FedEx. If customer insists on lower cost shipping without insurance, please understand Creator Mundi is not responsible for loss, stolen or damaged shipments.)
When will my order arrive?
See the map below for FedEx Ground and Home Delivery shipment times to your destination.
Please be aware that all expedited shipping orders must be placed by 12 p.m. (MST) in order to be shipped the same business day.
Out-of-stock items and special order merchandise may require 6 to 8 weeks for delivery.
Special orders requiring unique delivery arrangements (i.e. trucking services) must be arranged directly with Creator Mundi. Please contact us for assistance.
Has my order shipped yet?
Orders requiring standard shipping that are received between Monday and Friday will be processed within 1-2 business days, excluding legal holidays. Orders requiring standard shipping that are received on Saturday and Sunday will be processed by close of business day Tuesday. Orders requiring expedited shipping must be placed by 12 p.m. (MST) in order to be shipped the same business day. Out-of-stock items and special order merchandise may require 4 to 8 weeks for delivery.
How can I track my order?
When your package leaves our warehouse, we will send you an e-mail with all pertinent shipping information and a tracking number for FedEx or the U.S. Postal Service. This number can be used to track your package online at www.FedEx.com or www.USPS.com. FedEx allows you to track your shipment while en route, but USPS will only confirm the delivery date and location. If your order is shipped via FedEx, the e-mail will include the number of days for your shipment to arrive. Shipping days are calculated beginning the day AFTER your order actually ships out. Please note that this refers to BUSINESS days (Monday through Friday), and does not include Saturday, Sunday, or legal holidays. For example, an order requiring 3 days’ shipping is sent out on Thursday. The days-in-transit begins on Friday, with the package arriving on Tuesday.
Do I have to pay sales tax?
State sales tax and local sales tax are added to all orders shipped to Colorado addresses. Sales tax is not charged on shipments to recipients outside Colorado.
Which credit cards do you accept?
We accept Visa, MasterCard and Discover credit cards. We accept American Express through Paypal. Cash and COD are not available for online orders, but electronic check payments may be made through PayPal.
Is it safe to use my credit card for purchases?
Absolutely! You can safely enter your credit card number via our secure server, which encrypts all submitted information. For more details on this important topic, please check out our security statement below.
Privacy policy
Creator Mundi, Inc. is committed to protecting the privacy of our customers and using customer information responsibly.
Our site uses an order and registration form so that you can request information, products and services. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used to bill you for products and services.
Creator Mundi will not share your email or mailing address with other companies.
Future Mailings:
If you are interested in periodically receiving information from us about new features, new services and special offers we think you will find valuable, you may sign up by sending an email to sales@www.creatormundi.com with “Subscribe” in the subject line. If you would like to be removed from our email list, please email us at sales@www.creatormundi.com with “Remove” in the subject line. Please allow up to two weeks for your request to be processed.
Gift Recipients:
We also collect contact information for gift recipients in order to ensure correct gift delivery. We do not sell or rent any contact information we receive from our customers.
Security
This site uses a secure server (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records. Your credit card number is automatically encrypted once entered into our software. If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, please contact us.
Creator Mundi is committed to excellent customer service. We constantly review and welcome your comments and suggestions to improve and enhance your shopping experience. Please contact us to share feedback.
Do you offer discounts?
A 10% discounts is available to customers with non-profit accounts. Volume discounts are also available to retail customers. Please contact Customer Service at 1-800-894-8148 (MST) for details.
From time to time, we offer special discounts and coupons that we send out to customers who are on our mailing list. If you wish to receive discounts for future purchases, please be sure to sign up homepage of the website under Follow Us or email us at .
If you own a store and would like to carry the Creator Mundi line, please contact us for additional information at .
Are all of your items in stock?
We strive to maintain a fully stocked inventory at all times. However, popular and seasonal items may from time to time be temporarily out of stock. Additionally, special order items are not always in stock. We are usually able to restock an item within 4 to 6 weeks as part of our normal replenishment process. If you require an item quickly, we can have it expedited from Europe for an additional fee.
If you place an order for an item that is temporarily unavailable, our website will provide you with an estimated delivery window. Other items on our website are available by special order only, and are so indicated. These items can take 4 to 8 weeks for arrival. Some exceptions apply. If you are concerned about the availability of a particular item, please contact Customer Service at 1-800-894-8148 (MST).
Do you require a minimum purchase?
For retail and non-profit customers, we do not require a minimum purchase. However, to qualify for free shipping, orders must be at least $75 and be prepaid by credit card.
For existing wholesale customers, there is no minimum purchase. For new wholesale customers, there is a minimum purchase on the first order only of $250, which must be made by credit card. See our Wholesale Account Sign Up page for more information.
How do I change an order or cancel an item?
If you need to change or cancel an order that you have placed, please call our Customer Service at 1-800-894-8148 (MST) as soon as possible! Orders are promptly processed and shipped for customer satisfaction, resulting in a relatively small window of time for changes to be made. If you are unable to change or cancel an order in time, simply return the shipment.
Can I order by phone?
Certainly! You can reach our Customer Service at 1-800-894-8148 (MST) from 8:30 a.m. to 4:30 p.m., Monday through Friday.
I cannot find an item that I know exists on your site. What should I do?
We are constantly adding new items and updating existing items on our website. If you notice that an item is missing that was previously available on our website, please contact us at 1-800-894-8148 or send an e-mail to sales@www.creatormundi.com.
How do I place my order?
Now that you have completed your selections and would like to checkout, click on the “View Cart” button to view your order.
If you would like more than 1 of that item, you can change the amount by using the “+” and “-” buttons or by typing the desired quantity in the quantity box. Click on the “Update Cart” button to update the current cost for your items.
If you change your mind and would like to delete a selection, click on the “delete” button to the left of your selection. The item will be removed from your cart.
To estimate shipping costs, click the “Calculate Shipping” link. Actual shipping costs will be determined based on your shipping address on the checkout screen.
To purchase your selections, proceed to click on “Proceed to Checkout”. If applicable, please fill out your billing information exactly as it appears on your credit card statement. Click the “Payment Method” button to continue, select your payment method, then click on “Order Review”. Choose your shipping preferences, gift message (if desired) and any additional information if needed, accept the terms and conditions, then click “Place Order”. You will receive a confirmation e-mail with your order summary and order number.
Your order will be processed within 1-2 business days. If there are any questions regarding your order, please contact Customer Service at 1-800-894-8148 (MST).
International Orders
Please email your order directly to sales@www.creatormundi.com. Do NOT place your order online. Be sure to include your billing and shipping address.
When we have your order ready to ship, we will email the invoice to you.
When we receive your confirmation to ship, we will then email you a request for credit card payment through PayPal.
As soon as we receive payment, we will ship your order to you either by USPS First Class International Mail or by FedEx International Express.
How do I find what I’m looking for?
You can browse the Creator Mundi website using both categories and product tags. You can search the website using the search box in the top right corner. Searching for a term brings up all items which contain that term anywhere on the product detail page. If your search results are too broad try using the Category or Quick Search functions.
While browsing our “Shop By”, “Religious Gifts”, and “Special Order” sections, you can use the Quick Search function, which provides a tag cloud. Click an individual tag to see all items to which that tag applies. For example, clicking “Animal” in the tag cloud will bring up all items tagged with the word “Animal”.
How do I take care of the bronze items?
We recommend Mr. Metal for all bronze.
Cleaning Tips from Mr Metal :
The maintenance and preservation of today’s most common metals relies on a few basic rules of thumb. First and foremost, it is important to keep metal dry to prevent tarnishing. When oxygen and moisture combine and come in contact with metal, a chemical reaction called oxidation occurs. The end result is tarnish, a damaging coating that may dull or destroy the metal’s surface. In addition to holding moisture at bay, Mr. Metal offers some general guidelines for the care and cleaning of all metals:
- Don’t mix stainless and sterling in the dishwasher. If they touch, it creates a chemical reaction that can leave black spots on the silver.
- Don’t use abrasive cleaners that can scratch and dull metal surfaces.
- Unless specified for a particularly durable type of metal, avoid using steel wool or scouring pads to clean.
- Wear cotton gloves when cleaning metal. Otherwise, acid in the skin can tarnish the surface.
- Rub metal with straight, back-and-forth motions, rather than in circles. This helps maintain a uniform appearance.
- Apply metal cleaner with a clean, soft, lint-free cloth. Turn the cloth frequently to avoid reusing the soiled portion.
- Prevent undiluted liquid dishwashing detergents from coming into direct contact with metal, as it can damage the finish.
- For ornate objects, apply metal cleaner generously and allow to dry. Rinse the cleaner with a wet sponge.
How much does shipping cost?
Creator Mundi provides free shipping on all retail and wholesale orders over $75 for all customers within the United States (including Alaska and Hawaii, but not including U.S. territories). Orders weighing over 150 pounds or with a size over 165″ (measured in length plus girth) are not eligible. Rush shipments (e.g., 2-day and overnight) are not eligible for the free shipping offer. To qualify for free standard shipping, the order must be $75 or over with a shipping address within the 50 United States (U.S. territories are not included in this offer).
For orders being delivered within the contiguous United States, our preferred shipping method is either USPS Priority Mail, which offers a standard delivery time of two to three business days, or FedEx Ground/Home Delivery. For larger orders, we use FedEx Ground, with a standard delivery time of 1-4 business days. For orders sent to Alaska or Hawaii, we use USPS Flat Rate boxes or envelopes, depending on the size of the shipment.
Upon shipment of your order, we will provide you with an e-mailed invoice and either a USPS or FedEx tracking number. Canadian orders are not eligible for no-cost shipping and are sent via FedEx International Economy unless otherwise requested.
How do you handle big or special commission items?
Some of our largest and heaviest items are delivered through special arrangement with FedEx Freight. The exact cost of Freight deliveries is unique to each order and we will work with you directly to set up a delivery appointment with FedEx Freight. Because these are big and bulky items, there may be occasions when the driver may require your assistance to move the item from the truck to your residence or place of business. Please note that all freight deliveries are made by appointment Monday through Friday, on regular business days. Prior to ordering an oversize item, please discuss any special delivery requirements you may have by contacting us.
Because of the valuable nature of our big and special commission items, we often have a wooden crate made to protect the items during shipping. Each crate is unique to the item – we will provide you with an estimate as part of the shipping process.
I live outside the U.S. and Canada. What are my options?
While we make every effort to accommodate foreign orders, shipping and customs compliance costs vary from country to country. For items shipping outside the United States and Canada, please contact us for an exact cost quote. We send foreign orders via FedEx International Economy, but FedEx International Priority is also available upon request.
Do you offer drop-shipping for wholesale customers?
We will gladly drop-ship an order on your behalf. A drop-ship fee of $4.00 applies, otherwise our standard shipping policy applies. We will include a packing slip for you. If you would like to have a specific order number on your packing slip, please indicate this on your purchase order. We will send shipment confirmation and tracking number to the wholesale party on the drop-ship order.
Can you send a gift order on my behalf?
Yes. For retail gift purchases, we will send the item to your desired recipient at no extra charge (within the United States). If you would like a personalized gift message to be included, please indicate this at checkout. We send the invoice and receipt to the billed party.
What are my expedited shipping options?
Expedited shipping options include: FedEx Priority Overnight; FedEx Standard Overnight; FedEx 2-Day Shipping; and FedEx Express Saver (3-Day). Your exact shipping charge is based on your shipping address and is calculated upon placement of your order. Please be aware that orders with expedited shipping requests must be placed by 12 p.m. (MST) in order to be shipped the same business day.
When will my order be shipped?
All orders are processed within 1-2 business days of order receipt. For orders placed online, all customers will receive an automatically-generated order receipt upon order placement. This serves as confirmation that we have received your order. For orders placed by e-mail or fax, we will respond within the business day with confirmation that we received your order. When your order ships, you will receive an e-mail with the invoice attached and a FedEx or USPS tracking number.
I returned an item, but I didn’t receive full credit. Why?
Creator Mundi will refund the original payment method used, less shipping and gift wrapping charges. If you purchased from our site using a promotion, coupon or discount, you will only receive a credit for the percentage of the total that you actually paid. For example, if you used a $5 OFF coupon on a purchase that totaled $30, you will only receive a credit for $25. You can expect your refund or exchange within 2 weeks from the time we receive your return in good condition. For credit card orders, please allow one to two statements for your credit to appear. A refund may not be possible if a returned item is lost or damaged during shipment. Please be sure to securely package any items being returned and to use an insured courier such as UPS, FedEx, or USPS. We STRONGLY recommend that you insure the package. This protects you in case the shipment is damaged or lost in transit. Creator Mundi is not responsible for lost or damaged items.
I returned an item, but I haven’t received a credit yet. What’s the status?
Once we receive your return in good condition, you can expect your refund or exchange within 2 weeks. For credit card orders, please allow one to two statements for your credit to appear. Creator Mundi will refund the original payment method used, less shipping and gift wrapping charges. If it has been over 4 weeks and you still haven’t received a credit, please contact our Customer Service at 1-800-894-8148 (MST).
How do I return or exchange a gift?
If you are returning a gift within thirty (30) days of receipt, you will receive store credit for the full amount of the item. Please follow the directions below to receive a credit. Please note that SPECIAL ORDER items are non-returnable.
Contact our Customer Service at 1-800-894-8148 with the gift giver’s name. You will then receive a return authorization number and instructions to print a return label from FedEx.
Items to be returned must be securely packaged to prevent damage during shipment. Include the packing slip that you received with your shipment and indicate the reason for the return so that we may better serve you in the future.
For your security, please use an insured courier (UPS, FedEx, or USPS) and retain your receipt. We STRONGLY recommend that you insure the package. This protects you in case the shipment is damaged or lost in transit. Creator Mundi is not responsible for lost or damaged items.
Creator Mundi will replace your return with another selection or refund the original payment method used, less shipping charges. You can expect your refund or exchange within 4 weeks from the time we receive your return. For credit card orders, please allow one to two statements for your credit to appear.
How do I return or exchange an item?
Contact our Customer Service at 1-800-894-8148 for a return authorization number.
Items to be returned must be securely packaged to prevent damage during shipment. Include the packing slip that you received with your shipment and indicate the reason for the return so that we may better serve you in the future.
Mail securely wrapped packages to:
Creator Mundi, Inc.
Attn: Returns
901 Englewood Parkway
Englewood, CO 80110, USA
For your security, please use an insured courier (UPS, FedEx, or USPS) and retain your receipt. We STRONGLY recommend that you insure the package. This protects you in case the shipment is damaged or lost in transit. Creator Mundi is not responsible for lost or damaged items.
Creator Mundi will replace your return with another selection or refund the original payment method used, less shipping charges. You can expect your refund or exchange within 4 weeks from the time we receive your return. For credit card orders, please allow one to two statements for your credit to appear.
What’s your return policy?
All items are guaranteed against manufacturing defects and damage. If you receive an item which is defective or damaged, Creator Mundi will gladly provide a return or exchange.
If your purchase arrives damaged or is defective in any way, please contact our Customer Service within 7 days so that we can process the necessary paperwork with FedEx. Keep the original packing materials and the shipping box for FedEx inspection. After your damaged/defective merchandise claim is approved, we will send you a return shipping label. Please return the damaged/defective merchandise within 10 days of receipt of the return shipping label.
Retail Customers: If you would like to return or exchange an item that is not defective or damaged, please contact us by phone or email within 30 days of the date of shipment. We will gladly replace your return with another selection, or refund the original payment method used, less shipping charges. Dated items (over 30 days past invoice date), seasonal items, and special orders are not eligible for return or exchange.
Wholesale Customers: Unauthorized returns will not receive merchandise credit. Authorized returns of undamaged/non-defective merchandise will incur an automatic 25% restocking fee and the wholesale customer pays all return shipping costs. Dated items (over 30 days past invoice date), seasonal items, and special order items are not eligible for return or exchange. For all Special Terms & Conditions, click here.
Please note that shipping and gift wrapping charges are not refundable.
For your security, please use an insured courier (UPS, FedEx, or USPS) and retain your receipt. Creator Mundi is not responsible for lost or damaged items.
My package arrived damaged. What should I do?
All items are guaranteed against manufacturing defects. If you are not completely satisfied with your purchase, Creator Mundi will gladly provide a return or exchange.
If your purchase arrives damaged or is defective in any way, please contact our Customer Service within 5 days so that we can process the necessary paperwork with FedEx. Keep the original packing materials and the shipping box for FedEx inspection. Your entire purchase will be refunded, including shipping charges.
